Terms and conditions

The company behind Lukki

Our operator is Just Entertainment B.V., a Curaçao company with registration number 160603 and an office at Scharlooweg 39 in Willemstad. Our licence OGL/2024/164/0246 is issued by the Curaçao Gaming Authority. When a translated version of the rules differs, the international English version is the one we follow.

Who can play

Players must be 18 or older. You may open one account, use it only for yourself and for fun, and keep your personal details correct. Nobody else may log in with your credentials, and every action taken in your account counts as yours. You confirm that online gambling is permitted where you live. Real-money play is closed to residents of several countries, among them the United States, the United Kingdom, France, Germany and Spain.

Checks on your account

We can ask you to prove your identity, age or address whenever there is a legal, security or anti-fraud reason, even after an earlier check was passed. Documents go into the Documents area of your profile, where their status is shown. If you do not reply or refuse to complete a check, the account can be marked unverifiable, suspended, and its winnings, bonuses and balance held back.

Money going in

Each payment method has its own minimum, listed in the cashier. Use only accounts and cards that are in your own name. Before you cash out funds from a deposit, you need to bet at least three times that deposit. If you ask for unplayed funds, the request can be declined or charged a processing fee. Deposit limits do not work on crypto payments. Funds in an unsupported currency or on a wrong crypto network may be lost.

Money going out

Withdrawals start from a minimum set per method and can wait until checks are finished. The most you can take out is $6,000 a day, $12,000 a week and $42,000 a month, counted by UTC calendar periods. Bigger requests may be split into instalments or put back on your balance. Net winnings in one UTC day are limited to US$50,000, and anything above that may be cancelled. You handle any taxes on your winnings, and you are responsible for the crypto wallet address you give us.

Inactive accounts and errors

When nothing happens on an account for 120 days, it becomes dormant. A dormant account with money on it can be charged €10 each month, or the same value in its currency. If money, a bonus or a win lands in your account by mistake, we can take it back.

Games and sports

You agree that you know the rules of the games you play. Some titles can be blocked in certain countries or while a bonus is running, and we may change or remove games. Sports bets can carry their own maximum stakes and win limits.

Breaking the rules

Fraud, several accounts, abuse of bonuses or other breaches can lead to closed accounts, cancelled winnings and bets, and a claim for any money paid out wrongly.

Complaints and disputes

Contact our support team first if something goes wrong. Any claim needs to be raised within one year, and disputes that stay open are settled by arbitration in Curaçao under Curaçao procedure rules.